Sunday, 4 December 2016

Aspiring call center executives after not selected in interviews

The purpose of hiring callers in BPO (call center) is to communicate with someone on the other side for a purpose like replying to queries (inbound) or making a sales pitch (outbound). Hiring of candidates at times is based too much on accent. You are more often asked to speak something about yourself. Similar questions could be narrate what you did before coming to the interview today. This is perhaps not just to check your fluency but whether you can speak neutral English that is free of mother tongue impact. Here is an excerpt of experience of a former IBM, Microsoft, AT&T, Dell call center agent: The passing rates were very low due to high benchmarks set by reputed clients (Fortune 500)....
If you are selected, it is great. The way forward for someone repeatedly not selected could be to focus on core area. If you are supposed to sell products to UK customers, you definitely need to speak in a way that UK people find comfortable with. So, accent is definitely important. Now, if you have English as second language in secondary examination, you have perhaps a base to start with. Read More...

Thursday, 1 December 2016

Career strategy for apprentice SEO

In India, business process outsourcing (BPO) is a flourishing business. There are many call centers providing SEO services to offshore clients, mainly from US, UK, Canada, Australia, and New Zealand. In these BPOs as part of internet marketing, there are many freshers who are employed as SEO doing activities like article submission, listing of local business on search engines and directories. These SEO professionals work in association with content writers who provide them with articles, press releases, blogs to be distributed over the web as per instructions by clients and in-house managers. Read More...